Seta Viva

shipping and refund policy for capsules:

Thank you for supporting our pre-sale! Please note that all pre-sale orders will be processed and shipped starting October 20th. We appreciate your patience as we prepare your products with the utmost care and quality.

Once your order ships, you will receive a tracking number via email to follow your package.

If you have any questions or need assistance, feel free to contact our customer support team.

Shipping Policy

  • Processing time: Orders are processed within 1-3 business days after payment confirmation.
  • Shipping methods: We ship via reliable carriers with tracking (e.g., UPS, DHL, or local postal services).
  • Delivery time: Estimated delivery within 3-7 business days after shipment for domestic orders; international shipping times may vary (usually 7-14 business days).
  • Shipping cost: Calculated at checkout based on destination and order weight; free shipping on orders over €75.
  • Packaging: Discreet, eco-friendly packaging to protect product quality and your privacy.
  • Tracking: Customers receive a tracking number by email once the order ships.

Return & Refund Policy

  • Satisfaction guarantee: We want you to love your purchase! If you are unsatisfied, please contact us within 5 days of delivery.
  • Return eligibility: Capsules must be unopened, sealed, and in original packaging to qualify for a return.
  • Return process: Contact customer support for a return authorization and instructions. Customers are responsible for return shipping costs unless the product is defective or damaged.
  • Refunds: Once we receive and inspect the returned product, we will process your refund within 7 business days. Refunds will be issued to the original payment method.
  • Damaged or incorrect items: If your order arrives damaged or incorrect, contact us immediately with photos, and we will arrange a replacement or refund at no extra cost.
  • Non-returnable items: Opened or used capsules cannot be returned for safety and hygiene reasons.

 

For sprays:

 

Thank you for supporting our pre-sale! Please note that all pre-sale orders will be processed and shipped starting October 20. We appreciate your patience as we prepare your products with the utmost care and quality.

Once your order ships, you will receive a tracking number via email to follow your package.

If you have any questions or need assistance, feel free to contact our customer support team.

 

Shipping Policy

  • Processing time: Orders are processed within 1-2 business days after payment confirmation.
  • Shipping methods: We ship via trusted carriers with tracking (e.g., UPS, DHL, local postal services).
  • Delivery time: Estimated delivery within 2-3 business days after your order within Spain; For the rest of Europe shipping usually takes 4-10 business days.
  • Shipping cost: Calculated at checkout based on destination and order size; free shipping on orders over €75.
  • Packaging: Secure, eco-friendly packaging designed to protect the spray bottles during transit and preserve product integrity.
  • Tracking: Customers receive tracking information by email once the order ships.

Return & Refund Policy

  • Satisfaction guarantee: We want you to be happy with your purchase! Please contact us within 5 days of delivery if you have any concerns.
  • Return eligibility: Sprays must be unopened, sealed, and in their original packaging to be eligible for return.
  • Return process: Contact customer support to receive return instructions and authorization. Customers are responsible for return shipping costs unless the product is defective or damaged.
  • Refunds: Refunds are processed within 7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.
  • Damaged or incorrect items: If your spray arrives damaged or the wrong product was sent, contact us immediately with photos to arrange a replacement or refund at no extra cost.
  • Non-returnable items: Opened or used spray bottles cannot be returned due to hygiene and safety concerns.